Backstage Pass FAQ

How do I update my payment information?

To update your payment information for your Backstage Pass, use this encrypted form.

How do I contact you?

You can use this handy form or e-mail us at [email protected]

How can I terminate my subscription?

Simply send an e-mail to [email protected] requesting a cancellation and we would be more than happy to assist you.

I’m signed into my Backstage Pass. Why can’t I leave comments on the site?

Make sure you have an e-mail address entered in the “My Account” section.

I just signed up for a Backstage Pass, how do I subscribe to the BSP podcasts on my computer?

On the main menu, click “Bobbie+More” and then you can select a podcast category. Or just follow these links:

The Recent Show Podcast

The Classic Show Podcast

How do I subscribe to the podcasts directly on my iPhone, iPad, or other iOS device?

Follow the steps on this page.

How do I sign up for a Backstage Pass?

This link will take you to our encrypted registration page.

Do you take requests for merchandise ideas?

Of course! Send your ideas to [email protected] and if there is enough interest we would be more than happy to get that item made.

Where can I find the Terms of Service?

You can locate the Terms of Service on the checkout page. They’re also hosted separately here.

Is the videocast compatible with my mobile device?

Our videocasts are available for all iOS and Android devices, and any browser that supports HTML 5! If you’re having issues watching the videocast on your device, try another browser. Our two favorites are Google Chrome and Mozilla Firefox.