How do I update my payment information?
To update your payment information for your Backstage Pass:
How do I contact you?
You can use this handy form or e-mail us at [email protected]
How can I terminate my subscription?
Simply send an e-mail to [email protected] requesting a cancellation and we would be more than happy to assist you.
How can I end my trial?
Once logged into your account, direct yourself to the homepage and click on the “Cancel” link as seen here.
I’m signed into my Backstage Pass. Why can’t I leave comments on the site?
Simply send your username or order number to [email protected] and we would be more than happy to activate commenting for your account.
I just signed up for a Backstage Pass, how do I subscribe to the BSP podcasts on my iPhone or iOS device?
Automatically download the full, uncensored, ad-free show every day to your computer, iOS device, or Android device. This feed also includes the exclusive Saturday shows, the daily Pre-Show commentary with Phil, the daily BSP Classic Hour, and other new content too!
You’ve got a few options to subscribe:
Subscribe using iTunes:
Subscribe from your iPhone, iPod, or iPad
Subscribe using other devices
How do I sign up for a Backstage Pass?
Can I get Phil’s autograph?
Head over to the shop and select any CD. You can then choose “Autographed CD” from the drop-down menu.
Do you take requests for merchandise ideas?
Of course! Send your ideas to [email protected] and if there is enough interest we would be more than happy to get that item made.
Is the videocast compatible with my iPhone or other iOS device?
Our live and on-demand videocasts are available for all iOS and Android devices! To watch on-demand, simply navigate to the episode you’d like to view and the Videocast will be available at the top of the page.
How can I watch the videocast on my Android device?
Each Android device handles videos differently. Some Android devices will play the videocast natively, but if you’re receiving errors when attempting to view the videocast, you may need to try installing Flash or using an alternate web browser.
You can install Flash onto your Android device by following these steps.
If installing Flash does not solve the issue, you can try using an alternate web browser. The browsers that have been shown to work well with the majority of Android devices are Puffin, Now Browser, and Chrome.